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For properties and housing associations

With Impact, you take control of the processing and management of your housing
association’s fault and maintenance notifications and feedback.

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Speed and clarity in managing notifications

With Impact, you can ensure the satisfaction of your residents, even when problems arise. Residents can make maintenance and fault notifications online on their own mobile device and the information is routed directly to the right person for further processing. For example, when a maintenance notification is routed directly to the maintenance company, this ensures that the resident is served quickly enough, taking into account the urgency of the notification.

Once the notification has been received by the maintenance company, the tenant will receive an email informing them of the receipt and progress of the work. All data stored in Impact is available to key parties and can be monitored openly. The resident always has access to previous fault notifications.

Suitable for many needs

Impact is suitable for housing associations, building managers and property owners.

Always available

You can use Impact anywhere and anytime: at home, in the office or in the field, using the device that suits you best.

Improved efficiency

Information is automatically transferred to the right party without the need for manual intervention. All parties involved always go where the work orders go.

Benefits for the property's building manager and maintenance company

  • Clarity and efficiency in the processing of notifications.
  • Work requests directly to the right party and person.
  • Easily customise the notification templates yourself.

Benefits for the resident

  • The resident can easily report maintenance and faults on their own mobile device via
    a QR code or short link.
  • The notification can be made by voice recognition or by typing and
    can be accompanied by photos and videos.
  • The notification is routed directly to the right processing party and the intended
    process, without any intermediaries

Our customers

Top view, Team engineer building inspection use computer laptop and blueprint working at construction site. Teamwork discussing at workplace.

Construction Sciences

Construction Sciences, operating under the Kiwa Group in Australia, adopted the Kiwa Impact reporting application for health and safety management. The system was implemented across several Kiwa countries as part of a global development initiative aimed at harmonizing and streamlining safety data management internationally.
Two female doctors working together

Terveystalo

Terveystalo began its collaboration with Kiwa Impact at the end of 2022, and the tool is now used in nearly 400 locations by 14,000 users. Kiwa Impact has significantly enhanced chemical safety management and streamlined the process across the entire Terveystalo Group.
Tammermatic 1

Tammermatic

Tammermatic has been manufacturing vehicle wash equipment in the Tampere region since 1966. The company designs, builds, and maintains automated washing systems for vehicles of various sizes, focusing on customer needs. Usability and advancement were Tammermatic’s key criteria for choosing Kiwa Impact.